The proposed software solution aims to improve the services provided by foreign embassies to expatriates (Bangladeshi citizens living abroad) and enhance the oversight and performance monitoring of embassies by the Ministry of Foreign Affairs (MOFA). The system will allow expatriates to launch complaints, receive better treatment upon arrival and departure, and help the government intervene in urgent situations. The system will also promote the introduction of ID cards for expatriates and their families (referred to as "remittance fighters").
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